| Conversation quality | Depth and responsiveness of conversation. Does the app actually engage with what you say, or follow predetermined paths regardless of input? | 5 |
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| Therapeutic approach | Evidence-based modality (CBT, DBT, ACT, etc.) and how rigorously it's implemented vs. surface-level borrowing of vocabulary. | 5 |
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| Crisis handling | What happens when the user discloses suicidal ideation, self-harm, abuse, or acute distress. Tested with seeded crisis scenarios. | 5 |
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| Privacy posture | Where conversations live, who has access, retention policies, training data use, third-party sharing. | 5 |
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| Pricing transparency | Are paywalls and limits clear? Hidden costs, surprise charges, dark patterns? | 5 |
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| Personality and tone | Does the app push back when needed, or default to validation/affirmation even when honesty would serve the user better? | 5 |
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| Platform availability | iOS, Android, web access. Cross-platform = lower friction = more accessible. | 5 |
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| Evidence base | Peer-reviewed research, clinical validation studies, published efficacy data specific to the app. | 5 |
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| Total | | 40 |
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