Help & FAQ

ILTY (I Listen To You) is an AI-powered mental health companion. It offers real conversations with AI companions that help you process thoughts, gain clarity, and take action. It's designed for daily mental maintenance, not as a replacement for professional therapy.

No. ILTY is a supplement to professional care, not a substitute. Think of it as a tool for daily mental maintenance between therapy sessions, or for people who aren't ready for traditional therapy. If you're in crisis, please contact a mental health professional or call 988 (US) or your local crisis line.

Unlike meditation apps or generic chatbots, ILTY focuses on real conversations that lead to action. Every session ends with concrete to-dos. We track your mood over time so you can see actual progress. And we offer multiple AI companions with different approaches, so you get the support style you need in the moment.

ILTY offers five AI companions, each with a distinct approach: Mr. Relentless (direct, action-oriented), the Stoic Advisor (grounded, perspective-focused), The Architect (strategic, structured, systems-oriented), the Mindful Guide (gentle, validating, awareness-focused), and Ember (an adaptive companion that evolves with your conversations). You can switch between them anytime based on what you need.

Download ILTY from the App Store and open the app. You can try it immediately as a guest, then sign in with Apple to save your data.

Go to Settings in the app, then tap 'Delete Account'. This will permanently delete your account and all associated data. This action cannot be undone.

Go to Settings in the app, then tap on your profile. You can update your email address there. You'll need to verify your new email before the change takes effect.

Yes. Your conversations are encrypted and we never sell your data or use it to train AI models. We don't show ads or share your information with third parties. You can read our full Privacy Policy for details.

Your conversation data is stored securely using industry-standard encryption. We use trusted cloud infrastructure providers with strong security practices.

Yes. Contact us at hello@ilty.co to request a copy of your data. We'll provide it in a portable format within 30 days.

Try these steps: 1) Make sure you have the latest version of the app. 2) Close and restart the app. 3) Check your internet connection. 4) If problems persist, contact us at hello@ilty.co with details about what's happening.

Response time depends on your internet connection and server load. If you're experiencing consistent slowness, try switching to a different network or waiting a few minutes before trying again.

Your conversation history is tied to your account. If you're logged in and don't see your history, try closing and reopening the app. If the problem persists, contact us at hello@ilty.co.